FAQ

Please use the resources below to answer any questions you may have. For additional help please contact us.

Do you ship internationally?
Yes, we do! We ship to worldwide. Read all about it on our WORLDWIDE DELIVERY PAGE!

How can I calculate my shipping cost?
We offer free worldwide shipping on all orders.
Ships via international registered air mail. Free worldwide express shipping OVER $200. Ships via EMS.

Is ordering safe and will I receive my package?
Ordering online with us is safe. Our website processes orders in a secure online environment, any sensitive information is encrypted for security and our servers are stored in the highest quality data centers. Our products is packaged and shipped with our best service and fulfillment procedures. If you need any assistance at anytime in your order process, we provide friendly live help as well as email support.

How long will it take to receive my order?
International standard registered air mail ranges from 12~26 business days, worldwide express via EMS ranges from 5~7 business days. Processing time is normally 1~3 business days.

Our” Made to Order” items will take about additional 7 business days to make.

What are my shipping options?
Our main shipping options are International standard air mail via postal service, and EMS Worldwide Express. International standard air mail is normally the most inexpensive shipping option for package. EMS is usually the most reliable shipping option but is generally higher in cost and custom fees.

Do I pay the duties & custom fees?
At the time your package is delivered, you will be responsible to pay the duties & custom fees based on the value of your items. Please understand that this is a fee that your country charges to the purchasing party for importing products and is not a cost that is paid by the seller. as another option, there are 3rd party companies that can make your purchase for you from our website and calculate all cost and deliver to your door with all cost calculated.(due to the many different countries and changing fees, we are unable to calculate this into your order.)

How do I find out the item price in my currency?
Sorry we do not have a currency conversion at this moment, but for now you can use online tools like www.xe.com to calculate your price.

Can a bracelet or necklace be customized into a different size?
Yes, we are able to accommodate some customizations. Please email ask@silevrstella.com with your request and we will try our best to fulfill your modifications.

How to find out ring size?
Please use our international ring size chart.

I received my order, but I need to return it. How does silverstella handle returns?
It’s pretty simple – all the details are on our RETURN & EXCHANGE page.

How might I contact your customer service department?
We prefer email because it gives us a minute or two to do some research and get back to you with a helpful answer (not because we’re avoiding you!). Our CONTACT US page has a list of the appropriate contact emails.

What is 925 Sterling Silver jewelry?
This designation refers to jewelry that contains at least 92.5% silver. The remaining 7.5% is copper, which endows the jewelry with its required strength. Our sterling silver jewelry is quality-assured by standards institutes throughout the world, which verify the amount of pure silver used in each item. The 925 stamp found on each piece indicates the quality of the silver and its compliance with international standards.

How can I keep my sterling silver jewelry in good condition?
Keeping your sterling silver jewelry shiny and glistening does not take much effort. We recommend the following: • Regularly clean your jewelry with a special cloth. • We recommend showering with your jewelry on. Soapy running water keeps the jewelry clean and prevents it from blackening. • However, swimming in the sea or a swimming pool with your jewelry on is not recommended. Salt water and chlorine can damage silver. • Keeping your jewelry in a jewelry box, a closed drawer or a small bag will keep it from blackening and prevent it from getting scratched. • Keep jewelry away from chemical substances (including lotions and perfumes) that can damage silver.